Grok, the leading artificial intelligence platform for IT operations, today announced that Ovum has written a report entitled “On the Radar: Grok AIOps platform.” The third-party analyst report offers an overview of Grok’s ability to improve service assurance levels by delivering root cause analysis while also providing an indication of the priority and impact of potential failures.
“Service assurance teams in network operations and command centers need to reduce overall noise to get to the root cause and turn it into a meaningful fix for their organization,” said Martin Gandar, Associate Senior Analyst in Ovum’s IT Infrastructure Solutions team. “Grok uses multiple sophisticated correlation and classification mechanisms as well as machine learning to quickly identify patterns that map events and anomalies to previously identified forms of incidents. This enables quick and accurate identification of the actions required to resolve problems before they become critical.”
Ovum is a market-leading data, research and consulting business focused on helping digital service providers, technology companies and enterprise decision-makers thrive in the connected digital economy. Ovum’s “On the Radar” is a series of research notes about vendors bringing innovative ideas, products, or business models to their markets. Grok’s “On the Radar” report highlights the way Grok been able to combine multiple layers of intelligence based on machine learning (ML), to drive improvement in noise reduction and predict when incidents are going to happen and do that prediction significantly ahead of when a human or an agent can do that with the tools in place today.