Grokstream LLC Privacy Policy

Grokstream LLC (“We”, “Our”, or “Us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, grokstream.com, and use our Products and Services (collectively, the “Services”).

Please note that you may be entitled to additional protections if you are a resident of California, the European Union, and certain other jurisdictions. Please see our California Privacy Addendum and EEA Privacy Addendum for further information. In addition, when we provide the Services pursuant to a contract with an organization (for example, your employer), that organization controls the information processed by the Services and is the entity to which you should direct your privacy questions and requests.  This Policy does not apply to the extent that we process personal information in the role of a processor or service provider on behalf of such organizations, which includes the Grok AIOps Platform and its features. In these cases, the Data Processing Addendum to our Master Agreement, or other applicable Terms of Service applies.

By using our Services, you understand and agree that collection and use of your personal information will be made in accordance with this Privacy Policy and our Cloud Services Agreement (found at grokstream.com/cloud-services-agreement). If you do not feel comfortable with any part of this Privacy Policy or our Cloud Services Agreement, please discontinue use of the Services or engaging with Grokstream immediately.

I. Methods of Collecting Information

We may obtain information about you by various means as more fully described below. and process the following types of information:

A. Information You Provide. Most commonly this is when you use our Sites, including https://www.Grokstream.com/ and any others that link to this Policy that we maintain. Also, we may collect information about you when you:

• Post on the Community
• Visit us at trade shows and events
• Register or attend our webinars
• Click-through our online advertisements
• Apply for a job
• Sign up for our services (e.g., in your capacity as a representative of your business)
• Contact us, including through our chat feature, with an inquiry, for troubleshooting, or for any other purpose
• Post on our social media pages

B. Automatically Collected Information. As you navigate through our site and interact with our services, we may use automatic data collection techniques to collect certain information about your equipment and activity, including but not limited to:

• IP Address
• Browser type
• Location
• Device information
• Device identifiers
• Pages visited
• Usage data

C. Third-Party Integrations. We may collect information about you from the following sources:

• Channel Partners (Resellers, Distributors): We collect information about you from our Channel Partners (including Resellers), who share information about prospects with us so that we may offer our products and services to those prospects.
• Lead Generation Tools: We collect information from lead generation tools, including ones through which we purchase prospect lists, and understand that they have attained required consent, where required by applicable law, to collect your personal information and share that information with us.
• Other Portfolio Companies: Where permitted by applicable law, our investors, or other portfolio companies within our investors’ portfolio, and our affiliates, may provide us with business contact information if they believe that our products might be of interest to you.

II. Information we collect. We may collect the following information:

• Biographical and Contact Information: Your name, company, job title, email address, phone number.
• User Posts: Any information or content you post.
• Usage Information: Your IP address, device identifier, and page you clicked before coming to our Services, information regarding what pages you accessed and when.
• Device Information: Data about the devices you use to access the Services (such as mobile device identifiers, MAC addresses, hardware model, operating system and version, and browser type and version).
• Purchase History/Customer Records: We obtain information about your purchase of products from us.
• Profiles: We may analyze information about the products that you have purchased from us, or your behavior online, to identify products and services that we believe may be of interest to you.
• Audio: We may record calls with you for quality assurance, training, and analytics purposes.

III. How We Use Your Information

A. We may use your data for the following purposes:

• Provide and maintain our Services
• Facilitate interactions with other users
• Process transactions and manage billing
• Respond to support inquiries
• Evaluate use of our Services
• Improve our Site and Services
• Communicate with you about updates, offers, and news
• Research and Development
• Market promotions, products, events
• Maintain and increase security of the Services
• Protect our rights and interests and that of others
• Comply with legal obligations
• For additional purposes as described to you at the time the information is collected

We may also aggregate or deidentify any information that we collect in connection with our Services, such that the information is no longer personally identifiable or attributable to you. We may use this information for our own legitimate business purposes without restriction.

IV. Legal Bases for Processing

A. We process your personal data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests

V. Sharing Your Information

A. We will not sell, share, or otherwise disclose your information for purposes unrelated to those detailed in this Policy. To that end, we will take reasonable precautions to allow access to your information to only our employees, agents, contractors, or similar entities to the extent necessary for the purposes set out in this Policy. We may share your information with:

• Service Providers: Vendors that help us operate the Site and deliver Services (e.g., hosting, analytics, payment processing).
• Legal Authorities: If required by law or to protect our rights.
• Other Users in the Community. When you post content or interact with other users, you are providing consent to share the content or interaction information, this may include your name and the content of your post.
• Channel Partners (including Resellers): We may share information about you with these entities to assist us in providing a requested service to you.
• Our Investors. We disclose aggregate data about the use of our products to our investors.
• As Part of a Corporate Transaction. In case of a merger, acquisition, or asset sale.
• With Your Consent. When you provide your consent to share your information, we will share it in the way(s) you specify, including when you request it be shared with others.

VI. Data Retention

A. We retain your data for as long as necessary to provide our services and fulfill legal obligations.

B. Our service providers will retain your information solely in accordance with our instructions.

C. You may request deletion at any time unless data must be retained by law.

VII. Your Rights

A. Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent or object to processing.
• Request data portability.

B. To exercise your rights, contact us at [email protected]

VIII. Security

We have implemented and maintain appropriate technical and organizational measures to protect your information from unauthorized access and unlawful processing and accidental loss. However, no method of transmission over the internet is completely secure. We recommend that you take steps to also protect your personal information.

IX. Cookies

We use cookies and similar technologies for functionality, performance, and analytics. You can control cookie preferences through your browser settings. More information may be found for the following browsers by clicking on the browser name:

• Google Chrome
• Internet Explorer
• Mozilla Firefox
• Safari
• Opera

X. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. In addition, if you linked to our Services from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

XI. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect data from children.

XII. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in countries with different data protection laws.

XIII. Changes to this Policy

The date provided above indicates the last time we made changes to this Policy. We may update this Policy from time to time to reflect changes in our personal information processing practices or in applicable laws. We encourage you to look for updates and changes to this Policy by checking this date when you access our websites and mobile applications. In the event of a material change to this Policy, we may also notify you directly via email or a notice on our Services.

XIV. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Grokstream, LLC
4261 E. University Dr.
Suite 30363
Prosper, Texas 75078

Email: [email protected]
Phone: +1 (888) 502.5130