.png){kind=logo}
.png){kind=logo}
Communication Service Providers
Accelerate Time to Market and Reduce OPEX
Harness the power of autonomous networks for cost reduction, revenue assurance and service availability
Communication Service Providers (CSPs) face unique challenges, including skyrocketing data volumes, complex networks, and growing customer expectations. Legacy observability toolsets and approaches can no longer keep up with the demands of modern networks. Droma empowers CSPs to address these challenges directly with a Cognitive AI Learning architecture that delivers unparalleled incident specification, incident response and incident prevention.
Unparalleled Business Outcomes with Months
25% Reduction
in Truck Rolls
$1M+
TCO Reduction in 3 months
Over 30%
OPEX Reduction
50% More
Incident Avoidance
Rapid Incident Identification & Noise Cancellation
Manage vast multi-vendor, multi-technology networks, generating a deluge of alerts, logs, and performance metrics. Traditional monitoring tools, including bespoke Element Management Systems (EMS) and diverse data collection methods like SNMP and logs, contribute to overwhelming noise, making it challenging for operations teams to pinpoint emerging network and service issues. Droma transforms this chaotic environment into a structured, actionable system, driving incident compression and detection.
Major Incident Response
Droma employs advanced anomaly detection to swiftly identify and alert Network Operations (NetOps) teams for previously unobserved major incidents, such as power outages, fiber cuts, or misconfigurations.
By analyzing event patterns, logs, and configuration changes, Droma provides actionable insights of emerging incidents. This capability significantly reduces time to resolution, enhances visibility, and ensures streamlined communication – empowering NetOps teams to respond effectively.
AI Incident Prevention and Automation
Droma Incident Prevention delivers out-of-the-box predictions, specifying the likelihood of recurring issues within defined time windows, such as the next 6, or 12 or 48 hours. By analyzing historical ticket patterns and time between failures, Droma prioritizes potential incidents and enables proactive actions, including advanced triage, automated remediation before human intervention and/or notifying platform owners of impending impacts. Results are displayed in an intuitive self-prioritizing Prediction Queue, allowing IT teams to prevent business disruption.
Proactive Problem Identification
Droma’s proactive problem identification enables IT organizations to uncover and address recurring issues while intelligently automating permanent fixes to root cause issues. Designed with platform owners and problem management teams in mind, Droma helps companies achieve true proactive IT operations by integrating problem management into daily workflows.
Leveraging compelling analytics, Droma employs AI to drive continuous improvement and pinpoint problematic software versions and hardware models.
Why CSPs Choose Droma, formerly Grokstream:
Scalability
Droma demonstrates scalable performance and domain extensibility, adapting to any network environment and volume of data. Its cognitive AI Learning Architecture delivers more accuracy and achieves greater self-learning as it gets more and diverse telemetry.
Deployment Flexibility
With CSPs in mind, Droma offers both SaaS and on-premise options. For large CSPs, we offer hybrid models, allowing communication service providers to meet regulatory compliance by adhering to data residency and security requirements specific to their regions. Our Multitenancy features further ensures efficient management of isolated data environments for different customers, enabling CSPs to maintain compliance across diverse jurisdictions while optimizing operational scalability.
Ease of Integration
Droma is infrastructure-agnostic, seamlessly operating across on-premises, cloud, or hybrid environments without requiring changes to existing setups. With Droma Omni as a core component of its platform, Droma delivers rapid data ingestion, transformation, and integration. Droma Connect, our GUI-driven integration manager, further simplifies integration, data enrichment, data transformation and shaping across ITSM, observability, and monitoring tools.
Stay Ahead: Access Expert Resources
Droma Product Brief
Overview of the Droma AIOps platform and its key capabilities
Inside Droma: How it Works
A whitepaper on AIOps and Droma’s Cognitive AI Architecture
Telecom Reseller Podcast
Move beyond alerts and dashboards with Agentic AI for Self-Healing Operations