Grok Platform

AIOps for Network Operations

Navigate through the “sea of red” and rely on Grok to separate the signal from the noise to improve MTTI and MTTR without having to create and maintain rules. 

Grok AIOps for Network Operations

Intelligence and Scale Built for Service Assurance

Navigate through the “sea of red” and rely on Grok to separate the signal…

Eliminate Noise and Correlate to Probable Root Cause

Network service outages can trigger hundreds or thousands of alarms…

Quickly Isolate and Identify Performance Issues

Performance issues and service degradations are difficult to isolate and remediate…

Find Issues with Early Detection and Advanced Notification to Prevent Outages and Problems

As organizations undergo digital transformation initiatives, the increasing…

Scale and Logically Manage Event Streams Relevant to Your Business

Every environment has one, but sometimes multiple, massive event…

Intelligence and Scale Built for Service Assurance

Cutting Through the Noise with Grok

Grok helps IT teams navigate overwhelming alerts by distinguishing critical signals from background noise. This enhances Mean Time to Identify (MTTI) and Mean Time to Resolve (MTTR) without the need for manual rule creation or maintenance.

Seamless Integration Across Tools

Grok integrates effortlessly with both off-the-shelf and custom-built management tools. This ensures compatibility across diverse IT environments, promoting smoother operations and better incident management.

Scalability to Support Business Growth

Designed to handle the highest event volumes, Grok scales with your business needs. It supports growth by managing expanding IT environments and maintaining performance even as demands increase.

Quickly Isolate and Identify Performance Issues

The Complexity of IT Incidents

IT issues rarely stay confined to a single domain. A database issue can cascade, affecting applications and web services. Similarly, network switch or router failures can disrupt entire segments of applications, services, and users.

The Challenge of Siloed Incident Management

Many IT organizations handle incidents using separate tools within their own silos. This fragmented approach can delay resolution and overlook interdependencies across the infrastructure.

Grok AIOps – Bridging IT Silos

Grok AIOps integrates with multiple tools simultaneously, providing a unified approach to incident management. By leveraging machine learning, Grok identifies patterns across multi-stack and multi-layer environments, correlating events to pinpoint the most probable root cause.

Comprehensive and Contextual Event Views

Results from Grok’s analysis are enriched with contextual insights, including event progression timelines. This complete view helps IT teams understand the broader impact of incidents.

Automated Incident Response and Workflow

Grok’s machine learning automates classification and workflow assignments. It can initiate repairs, trigger tickets, or start workflows—eliminating the need for preset rules and reducing manual intervention.

Faster Resolutions and Service Continuity

By reducing mean time to resolution (MTTR) and automating responses, Grok saves valuable man-hours and ensures service levels are maintained, contributing to overall IT efficiency.

Find Issues with Early Detection and Advanced Notification to Prevent Outages and Problems

As organizations undergo digital transformation initiatives, the increasing volume of data from networks, systems, applications, and tools continues to grow exponentially. Without appropriate tools to manage the vast volume of these changes, organizations will struggle to proactively manage their environment. Grok AIOps utilizes machine learning to provide an early warning system for event stream analysis by creating incident signatures. When incoming events begin to match recognized signatures, operators can be immediately notified to take remedial actions before a critical outage or incident occurs.

Scale and Logically Manage Event Streams Relevant to Your Business

The Challenge of Managing Massive Event Pipes

Every IT environment generates large volumes of events monitored by existing tools. However, making sense of this data through analysis and modeling is often complex and overwhelming for IT teams.

Grok’s Scalable Event Ingestion

Grok ingests event data at scale, seamlessly integrating with off-the-shelf solutions or custom-built tools. This allows for efficient handling of vast amounts of event information without compromising performance.

Event Splitting and Shaping with Machine Learning

Grok leverages machine learning to split, shape, and pre-process event streams. This ensures events are separated, combined, and refined based on services, networks (metro, long haul, RF), device types (Ciena, Infinera, Huawei, Cisco), and customers.

Delivering Business-Relevant Insights

By organizing event streams across multiple dimensions, Grok ensures the results are relevant to your business. This tailored approach enhances decision-making and streamlines incident management across diverse IT environments.

How Grok AIOps Transforms Operations

Learn how Grok AIOps Transforms Operations for Global Telecom Service Provider

Stay Ahead: Access Expert Resources

Grok Product Brief

Overview of the Grok AIOps platform and its key capabilities

Inside Grok: How it Works

A whitepaper on AIOps and Grok’s Cognitive AI Architecture

Grok Demo

How Grok Solves the Noise Problem