Over the last few decades, organizations have invested heavily in efforts to improve the reliability and efficiency of their IT infrastructure. Many of these efforts resulted in large expenditures on tools and software. However, even with these solutions, many companies still continue to struggle with excessive noise, lengthy troubleshooting times and increasing OPEX costs as their IT environment continues to change and their business evolves. Grok has an innovative approach to solving this problem. Grok is changing how companies leverage artificial intelligence and machine learning to better manage their IT infrastructure and deliver service assurance. Grok provides a powerful artificial intelligence (AI) and machine learning platform to address critical time-consuming operational tasks such as noise reduction, correlation, root cause analysis and incident prediction.