Use Case: AI-Driven ITSM

Learn how Grok events can trigger an IT incident lifecycle.


An EC2 server running an e-commerce application shows an anomalous pattern of activity in the middle of the night. The operations team has setup the ServiceNow® connector to create a ticket as a part of their incident management process, but they also have added custom scripts to perform initial troubleshooting. This scripting mitigated the abnormal behavior within minutes, so the operations team did not have to wake up in the middle of the night. The ticket was resolved after the team performed a root cause analysis.

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